Shipping & Returns Policy

WHEN WILL MY ORDER BE DELIVERED?

St. Thomas, USVI Delivery Schedule*:

9:00 AM – 10:30 AM        12:15 PM – 1:45 PM        3:15 PM – 4:00 PM

10:45 AM – 11:45 AM        1:45 PM – 3:15 PM

St. John, USVI Deliveries upon request

*Delivery times subject to change with or without prior notice.

CAN I CHANGE MY SHIPPING ADDRESS?

There is a small window of opportunity when an order is placed and when it is fulfilled/shipped. Because of this, we recommend you contact us ASAP.  First to inquire if your order(s) has been shipped or if it’s still being processed. If your order was shipped, unfortunately it’s out of our control. You may still have an opportunity to reroute your package to the desired address via USPS.com Intercept service. Please contact them directly to use this service. If your order is still processing an address change can be made.

WHAT WILL CAUSE A DELAY IN MY ORDER?

We pride ourselves in handling all orders, local delivery, and shipments on time. Few orders experience delays for several reasons. Here’s how to avoid shipping and/or local delivery delays:

• Expired credit/debit cards
• Wrong shipping address (serious delays) or landmarks(deliveries)
• Orders placed after 12:00 pm (it will be shipped/delivered the next business day)
• Payment declined or not received

DOES INTENTIONAL CBD OFFER LOCAL DELIVERY & PICK-UP SERVICES?

Currently we’re delighted to offer our customers both locals and visitors of the U.S. Virgin Islands convenience with our local services – premium CBD Delivery, Monday – Friday 10am – 4pm.  Delivery orders must be placed by 12:00 pm for same-day service. After this time, order(s) will be delivered the very next business day. To place an order you can call/text, email or visit us online. Upon checking out online all addresses in the “VI” will receive “FREE Shipping or “FREE Local Delivery”  – make a selection and follow the instructions to complete your order. We’re in the business of making it easy, to live a happy and healthier you!

WHICH ISLANDS DO INTENTIONAL CBD OFFER LOCAL DELIVERY?

Our Local Delivery service is available on:

• St. Thomas, USVI
• St. John, USVI
• St. Croix, USVI – services coming soon (in absence of our local delivery service on St. Croix, we offer Free Shipping on all orders of $50.00 or more)

WHAT WILL CAUSE A DELAY IN MY ORDER?

We pride ourselves in handling all orders, local delivery, and shipments on time. Few orders experience delays for several reasons. Here’s how to avoid shipping and/or local delivery delays:

• Expired credit/debit cards
• Wrong shipping address (serious delays) or landmarks(deliveries)
• Orders placed after 12:00 pm (it will be shipped/delivered the next business day)
• Payment declined or not received

DOES INTENTIONAL CBD SHIP OUTSIDE THE UNITED STATES?

Yes. Intentional CBD ships to the British Virgin Islands (BVI). We’ve secured a low-cost shipping to our customers in the BVI, which is now available through Native Son our local partner.

Orders are fulfilled and shipped Monday-Friday, excluding weekends and holidays. Need your products delivered by a specific date? View their schedule and make your request.

DOES INTENTIONAL CBD SHIP OUTSIDE THE UNITED STATES?

Yes. Intentional CBD ships to the British Virgin Islands (BVI). We’ve secured a low-cost shipping to our customers in the BVI, which is now available through Native Son our local partner.

Orders are fulfilled and shipped Monday-Friday, excluding weekends and holidays. Need your products delivered by a specific date? View their schedule and make your request.

HOW DO I TRACK MY ORDER?

Once your order has been placed, you’ll receive an email confirming your order details. An additional email will be sent when your package(s) have shipped. This second email will include a tracking number primarily via the USPS so you can stay abreast on your package delivery.

WHAT WILL INTENTIONAL CBD NOT ACCEPT AS A RETURN?

There are a few products that are exempt from being returned, they include:

• Free gifts
• Promotional items
• Digital products
• Gift Cards (egift cards, printable gift cards)
• Fresh Organic Herbs
• Personalized or customized products
• Some personal care items (i.e. bath bombs, etc.)

HOW TO REQUEST & SUBMIT A RETURN?

1. Contact us immediately be emailing returns@intentionalcbd.com. We will follow up by sending a Return Merchandise Authorization (RMA) number to include in your return package. Customers are responsible for shipping costs associated with their returns. Return shipping costs are non-refundable.
2. Print RMA number, package the products to prepare for shipping. Every item that was included in original package must be included in box. Damage products due to poor repackaging could results in refusal of your return and lass of refund or replacement. Items must be unused and undamaged to qualify for a refund. Refrain from sending products in an envelope – this is an example of poor packaging and can caused items to be lost or damaged in transit.
3. Mail all returns including/RMA to the following address:

Intentional CBD, LLC

5304 Estate Bordeaux

St. Thomas, US Virgin Islands (VI) 00802

RMA’s must be included in each return.

4. Once we’ve received your package, review and inspect all products. We will send a confirmation email on the approval or denial of your return. If your return qualifies for a refund, it will be issued immediately.

WHEN WILL I RECEIVE MY REFUND?

Once your return was received, inspected for quality and an email notification was sent informing you of your approval for your return and refund – refunds are issued immediately, to your original method of payment.

Refunds can take between 3 – 7 business days to be reflected in your account. If 7 business days have passed and you have not received it, we recommend checking with your bank first. You may also contact us at refunds@intentionalcbd.com or call us at (678) 404-9398 for assistance.

I RECEIVED THE WRONG PRODUCT.

Please send an email to orders@intentionalcbd.com or call us at (678) 404-to9398 and we’ll expedite the correct order to you ASAP.

A return shipping label will be sent to you via email, to print and place on the return item to send back to us – at no cost to you. Our sincere apologies for this oversight and inconvenience.

WHAT IS YOUR POLICY ON STOLEN PACKAGES?

We are not responsible for stolen packages.

DAMAGED AND DEFECTIVE PRODUCT POLICY

All of our products are tested multiple times for quality and confirmed via third-party labs. Shipments are carefully inspected before leaving our facility. Upon delivery of your order, please check the product(s) carefully to ensure it has not been damaged during shipment. All claims for damaged product(s) must be made within 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time-frame. Include a full description of the damages to the product(s) and send photos to support@intentionalcbd.com