FREQUENTLY ASKED QUESTIONS
Exploring a fairly new industry like CBD can be challenging. We help you get clear on some of the most asked questions we receive on a daily basis. Have a question you’re not able to find here? ASK US – we’re happy to help!.
GENERAL
CBD stands for cannabidiol. It is the second-most prominent phytocannabinoid and one in over 100 compounds found in the cannabis plant. CBD is non-intoxicating and known for supporting the body and mind in various ways. Learn more about CBD.
Cannabinoids are a group of substances of the cannabis plant. In cannabis, there are over 100 cannabinoids of which THC (te ) and CBD (cannabidiol) are the most prevalent. Learn more about cannabinoids
Hemp is a plant in the Cannaceae family. It’s a cousin of hops and a brother (or sister) of marijuana also known as ganja. Hemp produces buds and flowers every year in the fall time; once harvested, it can be used for an incredible variety of different things.
Its fibrous stems can make textiles and clothing…its seeds are a great nutrition source…and its flowers? They’re nature’s single greatest source of CBD.
Marijuana also known as “ganja” among others, refers to parts of or products from the plant Cannabis sativa that contain substantial amounts of tetrahydrocannabinol (THC). THC is the substance that’s primarily responsible for the effects of marijuana on a person’s mental state, which causes users to get “high”.
Also referred to as the ECS, the endocannabinoid system is a group of receptors in your brain and nervous system that works with cannabinoids made by your body, and those made by plants, phytocannabinoids (i.e. CBD, CBG, CBN). The ECS helps to regulate vital functions of the body including:
- Sleep
- Immune
- Digestion
- Appetite
- Pleasure
- Pain
- Mood
- Inflammation
- and much more!
When the endocannabidnoid system (ECS) is in sync, humans and animals alike are able to achieve homeostasis (or balance), which means it’s operating at optimal performance. Learn more about the amazing endocannabinoid system in our blog.
No. Intentional CBD is derived from hemp, not marijuana. Both hemp and marijuana come from cannabis plants and are considered close relatives (i.e. sister and brother) however, they are not the same. By definition, hemp contains high levels of CBD and very low levels of THC–no more than 0.3% by dry weight and is a non-intoxicating, non-addictive compound, unlike its brother marijuana – which is naturally low in CBD and contains very high levels of THC – its intoxicating and psychoactive.
Hemp and hemp-derived products are legal to produce, sell, and consume throughout all 50 states, thanks to the 2018 Farm Bill; once they are derived from industrial hemp containing less than 0.3 percent THC. However, states can still decide if they want to allow the sale and production of hemp-based products.
It depends, Intentional CBD phytocannabinoid-rich hemp 0.0% THC, superior broad-spectrum premium quality manufactured products will not be detectable on drug test results. This can be verified through our independent ISO-certified third-party lab test reports.
However, if you opt for our full spectrum, premium CBD products which contain THC delta 8 or delta 9(less than 0.3%), consistent use can lead to a positive drug test screening for THC.
If this is the main concern, we recommend opting for our phytocannabinoid-rich (PCR) CBD products with 0.0% THC.
Intentional CBD products are manufactured in GMP-certified facilities that are also FDA-approved. These facilities use a variety of ground-breaking and cutting edge technologies and extraction methods, including a non-toxic and sustainable subcritical CO2 extraction, to get our ingredients from hemp plants grown on farms within the United States. Learn more about CO2 extraction methods and why they are better for the environment.
CBD does not have the same ability to create a “high” as marijuana does. It’s effects may usually help users feel relaxed, less anxious, promoting a sense of calm, quality sleep and overall well-being but you won’t get high if you choose to use premium CBD oils, ingestibles, wellness gift bundles and other products.
The relationship between CBD and the body may create feelings of relaxation and calmness, restful sleep, relieves exercise-induced inflammation, less anxious, relieve achy joints, sore muscles, and stiffness to name a few. In fact, many users report positive effects using CBD including blissful, soothing, improved mood, and overall feelings of wellness and well-being.
However, the exact feeling you get from CBD depends on a few factors including, but not limited to the type of CBD product(s) you select dosage, and individual-specific factors such as your body’s chemistry, metabolism, body weight, medications you may be taking, ailment, medical condition, and diet. It can also depend on the quality of CBD, which will also determine the therapeutic value you receive from that product.
CBD dosing depends on several individual-specific characteristics such as body weight, diet, medical conditions, prescriptions, medical history, and more. This makes it difficult to set specific measurements that are right for everyone. Prior to starting any dietary supplements including CBD, we recommend that you consult and work with your healthcare professionals to ensure you take the correct dosage.
The effects of CBD will vary for each individual depending on height, weight, and the quantity of CBD taken. Because there are no intoxicating ingredients with CBD oil, there is no “high” effect; start with small amounts and gradually increase with each use until reaching desired results. The key with CBD is consistent use. Use for at least 30 days to ascertain its effects.
If you are pregnant and/or nursing, we recommend that you consult with your personal healthcare professionals prior to using any CBD product.
Intentional CBD products can be used to help promote a sense of calm and support the management of normal day-to-day stressors. Moreover, these premium products may also be used to promoted increased focus, and help maintain emotional balance and well-being.
*Disclaimer: Intentional CBD products are not designed to treat, cure or diagnose any form of anxiety disorders, mental health conditions or other medical ailments.
Intentional CBD products can be used to help promote a sense of calmness. Many of our users report feelings of bliss, and overall wellness. They can also be used to support situations that may cause feelings of uneasiness. The benefits of CBD are vast and may be different for everyone.
We recommend you consult with your physician before using CBD. For the safest and most effective use of CBD, use premium grade formulated CBD products from a trusted brand like Intentional CBD. Using high-grade CBD products with medical guidance is the best way to make the most of your wellness journey.
With a myriad of potential therapeutic benefits, why people use CBD will be different for each person. CBD is widely known to support the overall wellness of humans and pets alike. Below are some reasons people use CBD and this list is not by any means exhaustive, CBD is still a young industry and research is emerging daily about the potential benefits of this and the many other cannabinoids as well as the benefits of the cannabis plant as a whole.
- Helps support healthy blood sugar levels
- Supports optimal cardiovascular health
- Supports joint and muscle function
- Supports healthy weight long term
- Promotes healthy skin
- Supports optimal immune function
- Promotes healthy respiratory function
- Supports healthy energy levels
- Supports quality sleep
- Promotes optimal digestive function
- Supports healthy cholesterol levels
- Promotes optimal cellular health and functionality / reduce the incidence of cellular degeneration / helps neutralize free radicals
- Promotes/maintains a sense of calmness
- Promotes / maintains normal heart function
- Helps ease stiffness associated with overuse or over-exertion
We love listening to and reading positive stories about the impact our products have on everyday lives – this is truly our happy place!
We encourage you to do your own research online or with people who use CBD to see what challenges people are saying CBD helps them, their parents, their children or even their pets overcome.
*Disclaimer: Intentional CBD products are not designed to treat, cure or diagnose any form of disease, disorder, other health conditions or medical ailments.
Intentional CBD is proud to offer our wholesale program to qualifying small businesses, including but not limited to the following:
-
- Physicians
- Veterinarians
- Pharmacies
- Tobacco / Smoke Shops
- Cannabis Dispensaries
- Wellness Spas
Interested in partnering with us? We’re delighted to have you on board! Get started by completing our Wholesalers Application. If you are approved, an Intentional CBD representative will contact you.
PRODUCT Q & As
The majority of Intentional CBD’s products are broad spectrum, and THC-Free including our premium:
Our full spectrum products embodies all the wholesome properties of the cannabis plant, including terpenes, flavonoids, fatty acids, other phytonutrients as well as delta 8 and delta 9 THC(less than 0.3%). Currently we offer the highest quality CBD flower grown indoors, hand-trimmed, and top shelf strains available in various sizes starting with our convenient prerolls and 3.5 grams and up flower–all for your choosing. Ideal for our customers who enjoy wellness with a buzz.
Intentional CBD superior broad spectrum products use THC-free, USA-grown hemp that is non-GMO and vegan. For a list of other ingredients, reference our products via the product page.
For best results, store our products away from direct sunlight, in a cool dry area, without constant exposure to light or heat. Doing this will preserve your products. For any questions please contact us at support@intentionalcbd.com
No. There is no need to refrigerate Intentional CBD products. However, if you prefer to take it when it chilled, you can store it in the fridge without impacting the product. For further inquiries please contact our Customer Care team at support@intentionalcbd.com, or call (678) 404-9398.
ORDERS Q & As
For existing orders and adjustments, please contact us immediately after receiving an order confirmation if you notice any discrepancies.
Phone: (678) 404-9398
Email: support@intentionalcbd.com
If you’ve placed an order and would like to modify the items or shipping address, please call Customer Care at (678) 404-9398. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will need to follow the returns/exchanges process.
Yikes! This sometimes happens as a result of not having an account with us – where you can check and recheck your information. Thanks to the USPS you can now stop or redirect your package for a fee with their Intercept Service.
Please try the following steps:
- Try using a different browser. Some examples include: Chrome, Firefox, Safari, Edge
- Try using a different device. For example, if you are using your phone try placing your order using a computer instead.
- Use your browser’s incognito mode.
- Or simply call us at (678) 404-9398, and we’ll be happy to assist you with your order.
Most coupons / coupon code cannot be combined with any other offers including our Wellness Gifts & Bundles and AutoShip & Save. If you are still having an issue please reach out to us via: support@intentionalcbd.com – we’re happy to help!
SHIPPING & DELIVERY Q&As
Yes. Intentional CBD ship to all 50 states within the U.S.A.
Yes. Currently we only ship to the British Virgin Islands, with hopes of shipping to additional international countries once they become accessible.
All orders are shipped Monday – Friday excluding holidays observed by the USPS. Once your order is placed by 11:00 AM (AST) it is processed and shipped the same day. All other orders ship the very next business day.
All shipments are shipped via USPS – First Class, Priority, or Express Mail (based on your selections) which takes an average of 1 – 3 days to arrive at your destination; and up to an additional day depending on where you are located in the U.S.
You will receive an order confirmation email that will include your tracking number. You may track your shipment by clicking on the link in your email, by visiting the USPS website or this link.
Order delays sometimes occur if there is missing or incorrect information, such as:
- Incorrect Billing Address or a zipcode
- Credit Card Number, Expiration, or CVV
- Billing Address and zip code doesn’t match Credit Card info
- Bank has flagged your account
During the holidays your order(s) may be delayed our processing times may increase to 1-2 business days.
Shipping is free on all orders $79.99 and above. Orders under $79.99 will be charged up to $9.99 for shipping.
USPS Priority and Express Shipping are available for an additional fee.
Local CBD Delivery services are currently provided to residents and visitors of:
- St. Thomas and Water Island U. S. Virgin Islands
This service is currently not available on St. John or St. Croix at the moment. We hope to have this service very soon. Therefore we are providing FREE SHIPPING to these residents and visitors until the service is available.
YES! Curbside pickup services are available for residents and visitors of the U.S. Virgin Islands. After placing your order online with the option of “Curbside Pickup” selected. You’ll receive a call from a Customer Service representative who will provide you with details of the location.
The fees are as follows for Local Delivery in St. Thomas and Water Island USVI:
- Orders $50.00 and over receive Free Delivery
- Orders under $50.00 pay a small fee of $5.00
- Curbside pick-up service is FREE.
For St. John and St. Croix:
- Free Shipping on orders $50.00 and above
- Orders under $50.00 pay a small fee of $5.00
- Curbside pick up service is FREE (in St. Thomas, VI)
RETURNS & REFUNDS Q & As
We stand behind our products 100% and work hard to ensure that our quality is second to none. We’re so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund.
Contact us within 30 days of receiving your shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued, we’ll also send an email to notify you of that transaction.
We only exchange products that were damaged in shipping or defective. To report damaged or defective products please call our Customer Service immediately at (678)404-9398. See specific instructions on reporting “Damaged Products During Shipping”.
- Digital products
- Promotional items
- Sale and clearance items
- Other personal items such as face masks, lotions, bath bombs, etc.
Any questions or concerns about returning an item please email support@intentionalcbd.com. We’ll be happy to assist.
ACCOUNT Q & As
Yes. Registering for an account with us is required to checkout and take advantage of our programs and services.